Shipping Policy

At Royal Martz, we aim to provide you with the best and most reliable delivery service. Our Shipping Policy outlines how we process, ship, and deliver your orders.

1. Order Processing

• Orders are typically processed within 24–48 hours after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• You will receive an order confirmation email after placing your order and a shipping confirmation email once your order has been dispatched.

2. Delivery Timeframes

We partner with trusted courier services to ensure fast and secure deliveries.

• Within Pakistan (Local Delivery):

  • Major cities: 2–4 business days

  • Other regions: 3–7 business days

• International Delivery:

  • Depending on location: 7–15 business days

  • Customs clearance may affect delivery times (outside Pakistan).

⚡ Please note: Delivery times may vary during sales, promotions, or peak seasons.

3. Shipping Charges

• Free Shipping: Available on orders above Rs. [set limit] within Pakistan.

• Standard Shipping: Charges vary depending on location and weight of the parcel.

• International Shipping: Charges are calculated at checkout based on destination and weight.

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email/SMS.

• You can track your order through our courier partner’s website or the Order Tracking page on Royal Martz.

• If you face issues, our customer care team is always ready to assist.

5. Shipping Restrictions

• We do not ship to PO Boxes, military addresses, or restricted zones.

• International customers are responsible for any customs duties, taxes, or import regulations in their country.

6. Delayed or Lost Shipments

• While we do our best to ensure timely deliveries, sometimes delays may occur due to courier issues, weather conditions, or customs clearance.

• If your order is significantly delayed or lost, we will work with the courier to resolve the issue and provide a replacement or refund.

7. Damaged Products During Shipping

• If you receive a damaged or tampered package, please do not accept the parcel from the courier.

• If damage is discovered after delivery, contact us immediately with photos, and we will resolve the issue according to our Return & Exchange Policy.

8. Contact Us for Shipping Inquiries

If you have any questions regarding shipping or need assistance with your order:

📧 Email: support@royalmartz.com