FAQs – Frequently Asked Questions | Royal Martz

Welcome to the Royal Martz FAQ section. Here you’ll find answers to the most common questions our customers ask.

🛒 Orders & Payments

Q1. How can I place an order?
Simply browse products, add them to your cart, and click checkout. Fill in your details and confirm your order.

Q2. What payment methods do you accept?
We accept:

• Cash on Delivery (COD)

• Bank Transfer

• Secure Online Payments

🚚 Shipping & Delivery

Q3. How long does delivery take?
Orders are usually delivered within 3–7 working days depending on your location.

Q4. Do you deliver nationwide?
Yes, we deliver all across Pakistan through trusted courier partners.

🔄 Returns & Exchanges

Q5. Can I return or exchange my order?
Yes, items can be returned or exchanged within 7 days of delivery if unused and in original packaging.

Q6. How do I request a return?
Email us at support@royalmartz.com or call/WhatsApp us at +92-329-9197280 with your order details.

📦 Tracking Orders

Q7. How can I track my order?
Once your order is shipped, you will receive a tracking number via SMS/Email. Enter it on our courier partner’s website to track your package.

💬 Still Need Help?

If your question isn’t listed here, feel free to Contact Us directly. Our support team is always ready to help.