Privacy Policy

Privacy Policy

At Royal Martz, your privacy is our top priority. We understand the importance of protecting your personal information and are committed to maintaining the trust you place in us. This Privacy Policy describes how we handle your data when you interact with our website, services, and products.

1. Information We Collect

When you visit or shop from Royal Martz, we may collect the following types of information:

  • Personal Identification Information

    • Name, email address, phone number, shipping and billing addresses.

  • Payment Information

    • Payment method details (securely processed by trusted third-party payment gateways).

    • We never store your full credit/debit card information.

  • Account & Order Details

    • Order history, wishlist, and saved preferences.

  • Technical Information

    • IP address, device type, browser type, operating system, and location data.

  • Behavioral Data

    • Pages visited, time spent on the website, clicks, and browsing behavior to help us improve your experience.

2. How We Use Your Information

We collect and process your data for purposes such as:

  • To process your orders and deliver products efficiently.

  • To communicate with you about orders, inquiries, promotions, and updates.

  • To personalize your shopping experience by showing products and offers relevant to you.

  • To improve our website based on browsing behavior and customer feedback.

  • To send marketing emails/SMS (only if you opt in).

  • To comply with legal and regulatory obligations.

3. Data Security

We implement strict security measures to ensure your data is safe:

  • SSL encryption secures your browsing and transactions.

  • Access to sensitive information is limited to authorized staff only.

  • Payment details are securely handled by trusted third-party processors.

  • Regular monitoring to prevent unauthorized access, cyber threats, and misuse.

4. Cookies Policy

Our website uses cookies and tracking technologies to:

  • Save your login and shopping preferences.

  • Provide customized product recommendations.

  • Track website performance and visitor behavior for analytics.

  • Deliver relevant ads and promotions across platforms.

You can disable cookies in your browser settings; however, some website features may not function correctly.

5. Sharing of Information

We do not sell or rent your personal information to third parties. We may only share information with:

  • Service Providers (delivery partners, payment gateways, IT support).

  • Analytics Tools (Google Analytics, Facebook Pixel) for tracking and performance.

  • Legal Authorities (if required by law or to protect against fraud).

6. Third-Party Services

Our store may contain links to third-party websites (e.g., payment gateways, logistics partners). Please note:

  • We are not responsible for their privacy policies.

  • We recommend reviewing their policies before sharing your information.

7. Your Rights

You have full control over your personal data. You can:

  • Request access to your stored data.

  • Ask for corrections if information is inaccurate.

  • Opt out of promotional emails and SMS.

  • Request deletion of your data (subject to legal obligations).

8. Updates to This Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us at:

📧 Email: support@royalmartz.com